UrbanAura – Terms of Service

Last Updated: October 20, 2026

Welcome to UrbanAura. These Terms of Service govern your access to and use of our website and services. By visiting our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.

1. General Information

UrbanAura operates an online store offering condoms and related personal-care products in Pakistan.

Throughout these terms, "we," "us," and "our" refer to UrbanAura. "You" and "your" refer to customers and website visitors.

We reserve the right to update these terms when necessary. Changes will be published on this page, with the revised date shown above.

2. Eligibility to Use Our Website

By using our website, you confirm that you are legally eligible to purchase our products under applicable laws in Pakistan.

You agree to provide accurate and complete information when placing an order and to use our website only for lawful purposes.

3. Product Information

We aim to provide accurate product descriptions, images, specifications, and prices.

However:

• Packaging and product appearance may vary slightly from displayed images.

• Product specifications should be verified against the manufacturer's packaging.

• Customers should read all product instructions and safety information before use.

• Product availability may change without notice.

If you notice an incorrect or misleading product description, please contact us.

4. Pricing and Payments

All prices and applicable delivery charges will be displayed on the website or communicated before an order is confirmed.

We reserve the right to correct pricing errors and update prices when necessary. Any action affecting an existing order will be handled in accordance with applicable law.

Available payment methods may include cash on delivery and other payment options displayed at checkout.

Orders may be subject to verification before dispatch.

5. Orders and Confirmation

Placing an order constitutes a purchase request. An order confirmation message does not necessarily mean that the order has been dispatched.

We reserve the right to decline or cancel an order where reasonably necessary, including in cases of suspected fraud, inaccurate pricing, stock unavailability, or incorrect customer information, subject to applicable law.

If a paid order is cancelled, any refund due will be handled in accordance with our Refund Policy and applicable legal requirements.

6. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframes communicated on our website.

Delivery times may vary due to courier availability, location, weather, public holidays, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate contact and delivery information. Additional delivery attempts or charges may apply where disclosed and permitted by law.

Please refer to our Shipping & Delivery Policy for further details.

7. Returns, Refunds and Exchanges

Due to the hygienic nature of our products, opened or unsealed condom products are generally not eligible for return.

If you receive a damaged, defective, expired, or incorrect product, please contact us promptly so we can review your request.

Any applicable return, replacement, or refund will be handled according to our Return & Refund Policy and applicable law. Nothing in these terms removes any rights you may have under applicable consumer protection legislation.