Terms of service

Welcome to URBANAURA. These Terms of Service ("Terms") govern your access to and use of our website and the purchase of products offered through our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

1. Acceptance of Terms

By using this website, you confirm that you have read, understood, and agreed to these Terms of Service. If you do not agree with these Terms, please do not use our website.

2. Eligibility

You must be at least 18 years old or have the permission of a parent or legal guardian to use this website and purchase products.

3. Products

We offer skincare, herbal products, body sprays, perfumes, fragrances, and related personal care items.

We strive to ensure that all product descriptions, images, pricing, and availability are accurate. However, errors may occasionally occur. We reserve the right to correct any errors and update information without prior notice.

Product images are for illustration purposes only. Actual packaging may vary due to manufacturer updates.

4. Product Information

Our products should be used only as directed on the packaging.

Individual results may vary depending on skin type, health conditions, allergies, and other personal factors.

Customers are responsible for reading ingredient lists and ensuring products are suitable for their personal use. If irritation occurs, discontinue use and consult a qualified healthcare professional if necessary.

Our products are not intended to diagnose, treat, cure, or prevent any disease unless specifically stated by the manufacturer.

5. Orders

All orders are subject to acceptance and product availability.

We reserve the right to:

  • Refuse or cancel any order.
  • Limit quantities purchased.
  • Cancel orders containing pricing or listing errors.
  • Request additional information before processing an orderDelivery times provided are estimates only and may vary due to courier delays, weather conditions, public holidays, or other circumstances.

If payment has already been received for a cancelled order, a full refund will be issued.

6. Pricing and Payments

All prices displayed on the website are in PKR unless otherwise stated.

We reserve the right to change prices without prior notice.

Payment methods accepted will be displayed during checkout.

7. Shipping and Delivery

Delivery times provided are estimates only and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

Ownership and risk of loss transfer to the customer upon successful delivery.

8. Returns and Refunds

Returns and refunds are governed by our separate Return & Refund Policy, which forms part of these Terms of Service.

9. Intellectual Property

All website content, including text, graphics, logos, images, product descriptions, designs, and other materials, is the property of UrbanAura or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to our systems.
  • Distribute malware or harmful code.
  • Interfere with the website's operation.
  • Copy or misuse our content or trademarks.

11. Limitation of Liability

To the maximum extent permitted by law, UrbanAura shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the relevant order.

Nothing in these Terms excludes or limits any rights that cannot legally be excluded under applicable consumer protection laws.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in that policy.

13. Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the content, privacy practices, or services offered by those websites.

14. Changes to These Terms

We may update these Terms of Service from time to time. Updated versions will be posted on this page with the revised effective date.

Continued use of the website after changes become effective constitutes acceptance of the updated Terms.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Pakistan, without regard to conflict of law principles.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in Pakistan, unless applicable law provides otherwise.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Business Name: UrbanAura
Email: thezaeemkhan879@gmail.com
Phone: 03197438717
Business Address: Lahore,Pakistan

For an e-commerce store, it's also recommended to have these legal pages in addition to your Terms of Service:

  • Privacy Policy (explains how customer data is collected, stored, and used)
  • Shipping & Delivery Policy (delivery times, shipping charges, and order tracking)
  • Return & Refund Policy
  • Terms of Service
  • Cookie Policy (especially if your website uses analytics, advertising, or tracking cookies)
  • Disclaimer (covering product information and limitation of warranties)

Together, these policies provide a strong legal foundation and help set clear expectations for customers.