Shipping policy

Thank you for shopping with UrbanAura. We are committed to delivering your orders safely and efficiently across Pakistan. Please read our Shipping Policy carefully before placing an order.

1. Shipping Coverage

We currently deliver to most cities and towns across Pakistan through our trusted courier partners.

Delivery to remote or less accessible areas may require additional time.

2. Order Processing

  • Orders are processed within 1–2 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During promotional campaigns or holidays, processing times may be slightly longer.

3. Delivery Time

Estimated delivery times are:

  • Major Cities: 2–4 business days
  • Other Cities and Towns: 3–6 business days
  • Remote Areas: 5–8 business days

Delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

We may offer free shipping on selected products or for orders above a specified amount. Any such offer will be clearly communicated on our website.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) in most serviceable areas of Pakistan.

Please ensure that someone is available at the delivery address to receive the order and make payment to the courier.

6. Order Tracking

Once your order has been shipped, you will receive a confirmation message or email with your tracking information, where available.

You can use the tracking number to monitor the status of your shipment through the courier's tracking system.

7. Delivery Attempts

Our courier partner will typically make one or more delivery attempts.

If delivery cannot be completed because:

  • the recipient is unavailable,
  • the address provided is incorrect or incomplete,
  • payment is not available for a COD order, or
  • the order is refused,

the shipment may be returned to us. We reserve the right to charge additional shipping costs for re-delivery where applicable.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

We are not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses or contact information provided during checkout.

9. Damaged or Missing Orders

If your order arrives damaged, incomplete, or appears to have been tampered with, please contact us within 24 hours of delivery.

To help us investigate, please provide:

  • Your order number
  • Clear photographs of the package and products
  • A description of the issue

We will review your request and work to resolve it as quickly as possible.

10. Delays Beyond Our Control

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • Extreme weather conditions
  • Public holidays
  • Courier operational issues
  • Government restrictions
  • Natural disasters or other unforeseen events

We appreciate your patience in such circumstances.

11. International Shipping

At this time, we only deliver within Pakistan.

If international shipping becomes available, this policy will be updated accordingly.

12. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Business Name: UrbanAura
Email: thezaeemkhan879@gmail.com
Phone/WhatsApp: 03197439717
Business Hours: 24 Hours